IMPORTANT NOTICE: This document describes the terms of use of the site http://benefrat.com (hereinafter referred to as "the site") which is operated by Ben & Efrat Touching Love with a Loving Touch (hereinafter referred to as "Ben&Efrat" OR "The company" OR "our company"). This document governs your use of this web site. By using this site you are acknowledging your agreement to and acceptance of the terms hereby declared. The statements in this document are subject to change without any prior notice, at any time according to Ben&Efrat's discretion.
Cut a long story short. Here's what is so important to us. What we are committed to:
Do you really wish to understand the basis on which we operate?
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Some sections of this site are restricted to adults aged 18 years or above. These sections are clearly marked by a meta tag PICS according to the safe surfing common practices and by an appropriate graphic "Adult Only" banner. If you are under 18 years of age, accessing these Adult only pages is prohibited.
We encourage parents to use the appropriate technical means for safe surfing by children. One simple and direct means is by using the Firefox browser, with the "WOT" plugin installed.
All the pages in our site which deal with purchase offers and provide payment options are STRICTLY for use by adults aged 18 years or above.
Responsibility for the Contents
The contents provided in this site is for informative, educational purposes ONLY.
We make every effort to provide accurate and reliable information, but we can not assure total accuracy. This is especially true regarding the sections which relate with the Tantric perception which has a vague, fluid, intuitive nature rather than rigid, precise concepts.
We strongly encourage you to study and learn more and act with clever choice and personal responsibility when using the information in this site.
We may not be held responsible in any manner for any result of using the information provided in the site or practicing any of the practices which are suggested in the material provided. There may be situations where some practices which involve physical activity may be suggested. It is your sole responsibility to make sure you are physically fit and medically healthy before engaging in any of these activities. We may not be held responsible for any result of applying such practices.
Keeping your information safe
Credit Card Information
We NEVER keep your credit card information. After your transaction has been completed, your credit card information is eliminated. There are no exceptions to this rule!
Personal Information
Your personal information is safe with us!
We make every effort to keep your personal information safe. Your information is kept on a highly secure Linux server which is physically separate from the Web server. This server is protected by access limitations, strong firewall system and is constantly updated for plugging any security holes which may be found and announced about.
Account login information
Information which is provided by you for creating and using a personal, username and password protected account, is kept directly on the web server. The web server is operated by an external service provider. We always work with service providers which provide high level of information protection and security and do the best we can to protect information on the web server by proper conduct. However, we may not be held liable for any loss or misuse of such information.
It is your responsibility not to use highly sensitive usernames or passwords which are being used elsewhere.
(Not) Sharing Your Information with Third Parties
We never transfer or sell ANY of your information which has been submitted directly to us to ANY third party!
We are obliged to keep total discretion. We will never reveal any information, including the mere fact that you have contacted us in any manner.
If at any time, the site will operate mechanisms which may reveal submitted information (for example a forum or a blog where one may post follow-ups) the information submitted will be visible to the public and thus it may not be considered as information which has been submitted directly to us.
Communication with us.
We have an open door policy. Our contact information is always revealed and fully available and we assure that it is always up-to-date and accurate.
Our intention is to always welcome you with Love, courtesy and politeness, friendly attitude, patience for all your needs, openness, honesty and integrity.
We are available for your questions, need for assistance and support whenever possible. We will gladly take your phone calls and return a call should you leave a message in our voice mail as soon as we can. We make any attempt to return a call within an hour of hearing your message. Please note that our schedule is very busy and that we are physically occupied with sessions most of our day. However, it is important to us to keep a personal touch (as long as we can...).
We will make the best effort to answer your emails within 24 hours of receiving them.
Commitment to your sessions.
When we provide an online session, we make sure that nothing will divert our attention from your needs, energy and presence. We devote ourselves fully to the session, just as if you would be physically present with us.
When you order an on-site session, be it in our location or yours, we are committed to provide you with the best. It means we will always aspire to be well balanced physically and emotionally, to be with a positive energy with which you want to resonate and harmonize. Our mission statement is a rock-solid lighthouse to constantly mark your way when working with us, even when your waters are storming.
Commitment to the value of your time.
We value your precious time, because time is NOT money, it is worth a LOT more than money. You can always get more money, but can never get more time. Therefore...
We do our best to assure an easy, convenient, straightforward manner of ordering services or products through our site.
When conducting a session, the time-frame is our responsibility. We are responsible to begin and end a session on-time. Should a diversion from the time frame be required, we will always ask for your approval.
Commitment to Quality of our products.
We are committed to the quality of our products. We trust that each and everyone of us, here on this planet, deserves nothing less than the best! We maintain quality in every aspect. We work with natural materials whenever possible. We assure your safety, by purchasing the best quality of materials and by testing each and every one of our products vigorously and personally.
Commitment to Shipping and Handling of our products.
We are committed to deliver goods ordered within 14 business days from the actual business day (regular office hours according to Israel time GMT+2) of completion of your order and approval of your payment.
Shipping is normally done by regular Air-Mail through Israel Mail Authority. We may choose to offer at our discretion options of expedite shipping (e.g. FedEx or UPS) at an extra cost charged accordingly.
We guarantee that goods offered for sale on the site are present in stock, unless it is otherwise marked on the relevant page.
Shipping is normally not insured. We may not be assumed responsible for any damage or loss during shipping. We may offer at our discretion an option of insuring the shipping. We may at our discretion only, decide to compensate for damaged goods in case our packaging was insufficient or sloppy.
We are committed to an appropriate handling and packaging of our products when shipping.
If in any case we offer products which are either produced and/or delivered by a third party, we guarantee a close inspection of the quality of the products offered and a prompt shipping (within the time frame of our commitment, unless otherwise stated in the relevant page).
Return Policy.
When ordering any actual products, including electronic media such as video, audio or other electronic documents, you have our full lifetime 100% Iron-Clad satisfaction guarantee.
We will fully refund the cost of your purchase that was actually paid by you without any attempt for argument or denial. We reserve the right to ask about the reasons of your dis-satisfaction to enhance the quality of our future service to our customers.
If for any reason, our product did not meet your standards, you may request an identical replacement item instead of a refund. In that case, you are required to communicate with us and coordinate for the return of goods.
You must coordinate with us prior to returning goods by mail.
Unless we have specifically determined otherwise, the cost of return shipping will be paid by you.
Address for Return Shipping of Goods
Ben & Efrat Touching Love,
Mivtza Yoav 7,
MODIIN, 71720,
ISRAEL.
We absolutely guarantee that your personal information will never be transferred to any third party and that it will be used only to send you updates as long as you wish to accept them.